Ease of Use is an Under-Recognized Critical Success Factor of ERP

Easy to Use ERP Systems Deliver Increased Productivity and ROI No matter how much hardware, software and technology are involved in an enterprise information technology (IT) project, in the end, success or failure is most influenced and judged by the users. That's because these people are the internal customers who must use the IT to accomplish their roles. From your employees to your customers who communicate with your business through your  Enterprise Resource Planning (ERP) software , Customer Relationship Management (CRM) system or and other business software applications, it's critical that the applications that you evaluate, buy, install, configure and support meet the ultimate litmus test: are they going to be easy to use for your end users day in and day out? Is this success factor something you are already thinking about? Or does it fail to compete with other software selection criteria such as feature sets, software functionality, reporting tools...